LG G8X 850EMW Update Issues

I recently bought a refurbished LG G8X off of eBay and noticed that I couldn’t update the phone past Android 9. OTA would fail and LG Bridge says “cannot check software version” when trying to update and “your phone information cannot be checked” when trying the update error recovery. Checking the software version says “V10c-LAO-COM”. Does anyone else with the LM-G850EMW model have this same software version?


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